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Shipping Policy

Last Updated: October 7, 2025

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1. General shipping information

  • Carrier: We ship all postcards via the United States Postal Service (USPS) using First-Class Mail®.

  • Mailing schedule: We mail our postcards on a set weekly schedule based upon your initial order.  The first postcard is typically sent out within 24–48 hours of your purchase.

  • Delivery times: USPS First-Class Mail® generally delivers in 1–5 business days, but delivery times are not guaranteed and can vary. Factors such as distance, weather, and mail volume can cause delays.

  • Tracking: Due to the nature of standard postcard mail, individual items are not tracked. We are unable to provide tracking numbers for weekly deliveries. 

2. Shipping rates

  • Domestic shipping: Standard domestic shipping is included in your subscription price. No additional shipping fees will be charged for deliveries within the United States.

  • International service is not available at this time.

3. Addressing and delivery responsibilities

  • Customer responsibility: You are responsible for ensuring the mailing address you provide to us is accurate and up-to-date. Please check it carefully during checkout and notify us of any changes promptly.

  • Incorrect address: We are not responsible for postcards lost or misdelivered due to an incorrect or incomplete address provided by the customer. In these cases, your subscription will continue, and no refunds or replacements will be issued for undelivered items.

  • Return to sender: If your postcard is returned to us by the postal service due to an incorrect address, we will contact you to obtain a correct address for future mailings.  Your subscription will continue , and no refunds or replacements will be issued for undelivered items.

4. Missing or delayed postcards

  • Delay disclaimer: We are not liable for any delays in the postal service. While we ship on a consistent weekly schedule, we cannot control the delivery process once the postcard is in the hands of the USPS.

  • Reporting missing mail: If you believe a weekly postcard is significantly delayed or missing (e.g., you have not received a postcard in over two weeks), please contact Customer Service. We will verify the mailing date and, at our discretion, may issue a one-time replacement.

  • No guaranteed replacements: Please note that we cannot offer guaranteed replacements for every late or missing item. Our weekly subscription service is designed to be a continuous flow of mail, and the occasional postal delay is a possibility. 

5. Damaged postcards

  • Reporting damage: If your postcard arrives severely damaged, please contact Customer Service within 7 days of receiving it. 

  • Replacement: Upon request, we will send a one-time replacement postcard if possible. 

6. Policy updates

  • We reserve the right to modify this shipping policy at any time. Any changes will be updated on this page. Your continued use of the service after any such changes constitutes your acceptance of the new policy. 

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