Refund Policy

Last Updated: October 7, 2025

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1. General policy

All sales are final. Due to the nature of our subscription service, we do not offer refunds, exchanges, or credits for any reason. Your subscription is an agreement to pay for the period of service you have chosen (e.g., monthly, annually), regardless of whether you choose to use the service for the entire duration. 

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2. Subscription cancellation

You may cancel your subscription.  However, cancellation does not initiate a refund for any payments that have already been processed. No further cards will be mailed.

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3. Replacement of damaged or missing mail

• Damaged or defective item: If a postcard arrives damaged or is defective, please contact our Customer Service team within 7 days of receiving the item. We will offer a one-time replacement at no additional charge.

• In the event of missing cards, please notify our Customer Service team as soon as possible. If there is an error on our part we will make every effort to correct it.

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4. Responsibility for address information

You are responsible for ensuring the accuracy of the shipping address you provide. We do not issue refunds for subscriptions mailed to an incorrect or outdated address supplied by the customer. 

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5. Acknowledgment of policy

By subscribing to Motivation by Mail LLC's service, you acknowledge that you have read, understood, and agreed to this "no refunds" policy. This policy is prominently displayed and must be accepted during the checkout process before a purchase can be completed. 

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6. How to cancel or transfer a subscription

Please contact our Customer Service team to request a subscription cancellation or to transfer the remainder of the subscription period to a new recipient or address.

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7. Policy updates

We reserve the right to modify this shipping policy at any time. Any changes will be updated on this page. Your continued use of the service after any such changes constitutes your acceptance of the new policy.